Indian River Powder Coating L.L.C

Customer Service Agreement & Terms and Conditions

By signing this agreement, the customer acknowledges that they have read,

understood, and agree to the following terms and conditions.

1. Scope of Work

Indian River Powder Coating L.L.C will perform only the services listed on the work order or

estimate. Any additional work requested after the original estimate may result in

additional charges.

2. Surface Preparation

Proper preparation is critical to a quality finish. Unless otherwise agreed in writing, all

parts will be cleaned and prepared using our standard process. Existing rust, corrosion,

body filler, silicone contamination, previous repairs, or other hidden defects may affect

the final finish.

3. Finish Expectations

Powder coating is a durable industrial finish but is not guaranteed to be free from

minor cosmetic imperfections. Slight texture variation, gloss variation, edge coverage

differences, hanging marks, grounding marks, or small blemishes may occur as part of

the powder coating process.

4. Customer-Supplied Parts

The customer certifies they own the parts or have authorization to have them coated.

Indian River Powder Coating L.L.C is not responsible for pre-existing damage, worn threads,

hidden cracks, warped components, excessive rust, previous repairs, or other defects

discovered during processing.

If, during the preparation process, hidden damage, excessive corrosion, structural

defects, or other conditions are found that could significantly affect the quality, safety,

or cost of the finished product, work will be paused and the customer will be contacted

before any additional work is performed. Any additional charges must be approved by

the customer before work resumes.

5. Heat Exposure

Powder coating requires curing at temperatures generally between 350°F and 425°F.

The customer understands that certain materials may become damaged during

processing.

6. Color Matching

Exact color matching cannot be guaranteed.

7. Warranty

90-day workmanship warranty. Excludes impact damage, chips, scratches, chemical

exposure, salt corrosion, improper installation, abuse, misuse, normal wear,

customer-supplied materials, and substrate failure. Maximum liability is limited to the

original amount paid.

8. Customer Inspection

Customers are responsible for inspecting all work upon pickup. Once parts leave our

facility, claims for cosmetic issues may be denied.

9. Payment, Deposits, and Cancellations

A 20% deposit is required before work begins. The remaining balance and any

approved additional charges are due upon completion before parts are released.

Additional charges may include specialty/custom-order powder, additional preparation

or stripping, excessive rust removal, approved repairs, masking, custom fixturing,

shipping, handling, and packaging.

Cancellation Policy:

• Before work begins and before any materials have been specially ordered, the

customer will receive a refund of the deposit less a $25 administrative cancellation fee.

• Special-order powder, materials, or supplies already purchased are non-refundable

and will be deducted from any refund or remain payable by the customer.

• Once preparation, blasting, stripping, coating, or any work has begun, the deposit is

non-refundable.

10. Storage

Completed work not picked up within 30 days may incur storage fees of $10.00 per

day.

11. Abandoned Property

Items left more than 90 days after notification may be considered abandoned as

permitted by Florida law.

12. Completion Dates

Completion dates are estimates only.

13. Limitation of Liability

Indian River Powder Coating L.L.C shall not be liable for incidental, indirect, special, or

consequential damages.

14. Indemnification

The customer agrees to indemnify and hold harmless Indian River Powder Coating L.L.C from

claims arising after pickup.

15. Governing Law

This agreement shall be governed by the laws of the State of Florida.